
Human Resource Information System of Urdaneta City University: An Assessment Towards Its Enhanced Service Delivery
Amihan April Alcazar and Charles Andrew V. Lim
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Abstract
Higher education institutions increasingly rely on digital platforms such as the Human Resource Information System (HRIS) to streamline personnel administration and improve service delivery. This study assessed the HRIS of Urdaneta City University using the system quality, information quality, and service quality dimensions of the DeLone and McLean updated information systems (IS) success model. System quality focused on the reliability, ease of use, and accessibility of the HRIS; information quality covered completeness of content, ease of understanding, and timeliness; and service quality was examined through responsiveness, empathy, and assurance. The problems encountered by HRIS users were likewise identified.
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Alcazar, A. A. & Lim, C. A. V. (2026). Human Resource Information System of Urdaneta City University: An Assessment Towards Its Enhanced Service Delivery. Boston Research Journal of Social Sciences & Humanities, 6(4), 5-16. https://bostonresearch.org/scholarly-article/human-resource-information-system-of-urdaneta-city-university-an-assessment-towards-its-enhanced-service-delivery/
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© 2026 Alcazar and Lim. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
Journal compilation © 2026 Boston Research Journals.
*Correspondence: Amihan April Alcazar
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